Refunds

30 days. No questions asked.

Last updated 15 October 2026

If Lid Keeper isn't for you, email support@lidkeeper.com within 30 days of your purchase, from the email address you bought with. We'll refund you in full.

How it works

  1. Email support@lidkeeper.com with the subject "Refund request". Include the email address you used at checkout; the order reference from your receipt helps but isn't required.
  2. We issue the refund to your original payment method, normally within two business days of your email.
  3. Your bank or card issuer then takes 5–10 business days to show it on your statement. Apple Pay refunds appear on the underlying card.

What happens to the licence

Your licence terminates when the refund is issued. The key stops activating any further computers, and we ask you to uninstall Lid Keeper. On a Mac, quit it and drag it to the Trash — within a minute it restores your Mac's normal closed-lid sleep and removes its own helpers. On Windows, open Settings › Apps and uninstall Lid Keeper; it puts your lid setting back first. A computer that is already activated keeps working offline; we have no way to switch it off remotely, so this is a promise we ask you to keep rather than one we enforce. If you need help, say so in the same email and we'll walk you through it.

After 30 days

We can't offer refunds after 30 days, but we will still help. If the app isn't working on your Mac or PC, write to us — most problems are quick to fix, and if it turns out your computer can't run Lid Keeper at all we'll make an exception.

Chargebacks

Please email us before opening a dispute with your bank. A refund from us is faster than a chargeback and costs you nothing.