Refunds

30 days. No questions asked.

Last updated 12 September 2026

If Lid Keeper isn't for you, email support@lidkeeper.com within 30 days of your purchase, from the email address you bought with. We'll refund you in full.

How it works

  1. Email support@lidkeeper.com with the subject "Refund request". Include the email address you used at checkout; the order reference from your receipt helps but isn't required.
  2. We issue the refund to your original payment method, normally within two business days of your email.
  3. Your bank or card issuer then takes 5–10 business days to show it on your statement. Apple Pay and Google Pay refunds appear on the underlying card.

What happens to the licence

Your licence terminates when the refund is issued, and we ask you to uninstall Lid Keeper. Uninstalling always restores your Mac's normal closed-lid sleep. If you need help uninstalling, say so in the same email and we'll walk you through it.

After 30 days

We can't offer refunds after 30 days, but we will still help. If the app isn't working on your Mac, write to us — most problems are quick to fix, and if it turns out your Mac can't run Lid Keeper at all we'll make an exception.

Chargebacks

Please email us before opening a dispute with your bank. A refund from us is faster than a chargeback and costs you nothing.